Frequently Asked Questions (FAQs)

📦 When will my order ship?

All orders are processed within 1–2 business days. Once shipped, delivery typically takes 5–8 business days within the United States.

🚚 Do you offer free shipping?

Yes! We offer free standard shipping on all orders across the United States.

🧾 How can I track my order?

You can track your order by emailing us at veinhaloshop@gmail.com with your order number and full name. We'll provide your tracking update within 24 hours.

🔄 What is your return policy?

We accept returns within 30 days of delivery. Return shipping is free, and we charge no restocking fees. Final sale items are not eligible for return.

💸 How will I receive my refund?

Approved refunds are issued back to your original payment method within 5–7 business days after we receive and inspect your return.

🛠 What if my item arrives damaged or defective?

If your product arrives damaged or defective, contact us immediately at veinhaloshop@gmail.com with photos of the issue. We’ll arrange a replacement or refund at no extra cost.

🧾 Can I cancel or change my order?

If your order has not yet shipped, we may be able to modify or cancel it. Please email us as soon as possible at veinhaloshop@gmail.com with your order number.